Frequently Asked Questions

Q: How long will it take to get digital files?
A: Digital files are instant downloads. Once you purchase you image you should receive instructions on how to download your image

Q: Can I purchase photos from previous years?
A: Show photos from previous years are available on www.ringsidemedia.ca for purchase until January 1st, 2024. If you are looking for photos from previous years beyond this date please contact me. There will be a $20 archiving fee that can be used as credit towards your purchase.

Q: How long will it take for me to receive my prints?
A: Prints can take up to 4 weeks to receive in the mail. Please always double check your mailing address before you send your order. Free shipping is included on all prints but does not include tracking. If you would like tracking and faster delivery, please add the "Upgrade Shipping" option on checkout.

Q: Is there an alternative way to pay other than using credit card?
A: Absolutely! We accept e-transfer, cash, and cheque. Email us to organize alternative ordering/payment methods. Please keep in mind purchasing from my site is going to be the most efficient way to make purchases though

Q: Do you take videos?
A: Video for reel content is available for private clients. Information can be found by clicking here

Q: What is the easiest way to find my photos?
The easiest way to search for your photos is to use your horses show name or by the rider name. Candids, leadline, flat classes, and award photos may not come up in the search, each show has it’s own album organized by these categories for easy browsing.

Q: I ordered the wrong photo, can I swap it out?
Please make sure to double check your images before you order them. Unless I accidentally send you the wrong photos, once you receive your images they can not be exchanged. 

Q: Do print copies come with a digital copy as well?
Unless specifically stated on the package that you are purchasing (eg. 4x6 print + social media), prints do not come with a digital copy

Q: Can photos I purchase on the site be used for business purposes and advertising?
Photos purchased on our site can be used for advertising in the purpose of advertising the sale of a horse. Images purchased on our site cannot be used commercially for businesses. Those interested in commercial licensing of images should send me an email to laureljarvisphoto@gmail.com